Returns & Refunds Policy

Last updated: 26/05/2025

We want you to be completely happy with your order from Line + Landmark. If for any reason you’re not, here’s how we handle returns and refunds.

30-Day Return Policy

You have 30 days from the date of delivery to return your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • It must be returned in the original packaging (or equivalent safe packaging)

  • You must provide proof of purchase (order number or confirmation email)

How to Start a Return

To begin a return, email us at lineandlandmark@gmail.com with your order number and reason for return. We’ll respond within 1–2 working days with instructions.

Customers are responsible for return shipping unless the item is faulty or damaged.

Refunds

Once your return is received and inspected, we’ll notify you and process your refund to your original payment method. This usually takes 5–10 business days.

Shipping costs are non-refundable unless the item was faulty or sent in error.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different product, simply return your original item and place a new order.

Damaged or Faulty Items

If your print arrives damaged or there’s a problem with your order, email lineandlandmark@gmail.com within 7 days of delivery. We’ll either replace it or issue a full refund — no hassle.

Please include photos of the item and packaging so we can assess the issue quickly.

If you have any questions, just reach out — we’re happy to help.
📧 Email: lineandlandmark@gmail.com

Frequently asked questions
Do the prints come framed?

Yes — you can choose between unframed or framed in one of our premium wooden frames (black, white, natural, or dark wood) when selecting your print.
Can I mix sizes and frames in the 3 for 2 offer?

Absolutely. The 3 for 2 deal applies across all sizes and framing options — just add any 3 prints to your cart and the lowest-priced one is free.
Do you ship internationally?

Yes — we ship to most major countries worldwide. Shipping options and costs will be shown at checkout based on your location.
What paper do you use?

We use a high-quality 200gsm semi-glossy paper for all prints, offering a clean finish with rich detail and soft tones.
Can I return or exchange a print?

Yes — if you're not happy, we offer 30-day returns. Just get in touch with us at lineandlandmark@gmail.com and we’ll take care of it.